Worker Safety Monitoring for Hotels and Lodging
Hotel housekeeping staff who enter rooms alone face the potential risk of an assault from a guest is a daily concern. Other hospitality staff such as night shift managers and front desk also work alone during odd hours also face the risk of assault, sexual harassment, and violence in the workplace. A recent survey conducted by Unite Here, a labor union that represents workers in the hospitality industry found that 53 percent of housekeepers said they had experienced some form of harassment throughout their careers.
Scatterling aims to solve this problem by providing hotel staff with peace of mind. Our remote worker safety monitoring solution uses a check-in system that allows hotel and hospitality staff to check-in before and periodically throughout their shift. In addition, Scatterling provides personal Bluetooth panic buttons, also referred to as an employee safety device (ESDs), that allow employees to summon help in an emergency. There are several states with policies in place, and pending proposals include California, Oregon, Washington, Illinois, New York, Florida, and Washington DC. We will cover these areas in detail below. Many hotel chains from small boutique establishments to franchise hotels are looking to get ahead of the proposed legislation and offering personal Bluetooth panic buttons to their staff.
In order to protect hotel staff from threatening behavior, panic button laws are rapidly spreading across the US. Here is a list of cities and states that will require the use of panic buttons in hotels in 2020, click to learn more:
Read more from our blog
New Jersey Becomes the First US State to Require Panic Buttons for Hotel Workers
How can Scatterling help?
Proactive notifications
Scatterling does not require a worker to signal for help manually. For example, if a housekeeper was to get in trouble and can’t call for help, Scatterling will sound an alarm once the timer expires and notifies other co-workers and the housekeeping manager that they need help.
HIGH RISK CHECK-IN TIMERS:
A housekeeper cleaning a room at odd hours of the night can customize the check-in timer of the app to suit a high-risk scenario by shortening the check-in duration to under 15 minutes. If a staff member does not check-in within this set interval, all of the emergency contacts set to receive notifications will be contacted immediately. If a housekeeper was to enter a room in the middle of the night, they may be confronted with hotel guests who are irate or intoxicated. If they did not confirm they are safe after the scheduled room visit, our lone worker monitoring app will immediately notify a monitor of a possible emergency. The monitor will be sent the exact location, and any other details the housekeeper has previously supplied, such as voicemails and work itinerary.
Emergency Panic button:
Scatterling also has integration to manually signal for help with a blue tooth panic button. When triggered, all of the emergency contacts will be notified of a confirmed emergency, and sent any voicemails that have previously recorded, details of location, and work profile.
FULL DEVICE INTEGRATION:
Scatterling’s lone worker app can be used on any device, such as smartphones, laptops, landlines, and pagers, that employees might already be carrying with them. Therefore, they do not need to carry any new or excess equipment with them at any time.
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